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Online: 17

TOUR REGISTRATION METHOD :

I. TOUR AND TRAVEL SERVICES
Tour Prices and services are denominated Vietnam Dong , and tour price includes only those services amounts are expressed clearly in the " Include" on the Tourism program , including the part not part that you may have to pay for the trip , to cater for your journey has a way better choice .
 

II . MODE OF PAYMENT AND REGISTRATION
A. Membership :
There are 02 payment methods we currently use :
1 . Registered customers directly
1.1 You may pass directly to the payment office Vietmoontravel :
Address: 106E5 Nguyen Hong Street, Ba Dinh District, Hanoi
Tel : 04.37727299 / 04.37728133
Hours:
From 2nd to 6th : 08:00 am - > 05h30 pm.
Saturday : 08:00 am - > 12:00 .

1.2 To serve customers across busy or can not our office tour registration is possible for staff Vietmoontravel through registration procedures for you ( If you are in the city of Hanoi , and suburban or other provinces please contact us to see if we can arrange through or not )

2 . Registered customers indirectly :
You provide adequate information such as company name ( if any) , the representative , address , telephone number , tax identification number , ..
Our sales people will make REGISTRATION FORM go to retail customers graft union , tour contract for the private client group delegation .
Then fax , scan to email , courier mail or courier .

B. PAYMENT :
 

1 . Payment by cash or company address notified to us at the address payments to customers' requests .
2 . Wire Transfer : You can pay by bank transfer . Vietmoontravel will provide sufficient information required for corporate accounts as well as personal to you easily transfer easily .

    
After the transfer is complete please keep delegate costs , remittance bill to make collate evidence , then scanned , photographed by email or fax teller through us and inform 04.37727678 sales people that you are dealing to complete the payment process .

    
Your payment is considered complete when Vietmoontravel get enough tourist fare before departure or contractual agreements between two parties .
    
The delay resulted in the payment services shall not be canceled under the responsibility of Vietmoontravel
    
Note: Vietmoontravel will not be responsible for the service automatically canceled if payment is not official because you fail to comply with the steps below .

 

III . CANCELLATION OF TICKETS AND TRAVEL TICKET CANCELLATION FEE
 

1 . In case of cancellation due to Vietmoontravel
If Vietmoontravel not done traveling , Vietmoontravel must immediately notify their customers and the customers pay the full amount the customer paid within 3 days of the trip cancellation and payment cash or bank transfer , you do not have to incur any charges for this ( including the registration fee transfer service )
 

2.Truong being canceled by the customer : the customer must directly contact Vietmoontravel
Here are a maximum penalty of cancellation , this cost can be reduced depending on the conditions of each service provider for Vietmoontravel
 

• HOTEL FOR FOREIGN TRAVEL :
Holidays :
- Cancellation before departure: 15 working days : 100 % refund.
- Cancellation before departure: 7-14 working days : 50 % of tour .
- Cancellation before departure: 4-6 working days : 70 % of tour .
- Cancellation before departure: 1-3 working days : 90 % of tour .
- Cancellation of departure: 100 % of tour .
 

DAY :
- If cancellation immediately after the deposit not exceeding 12h00 : You will be refunded 70 % of the tour .
- If cancellation is within 07-15 working days : You will be refunded 40% of the total value of the tour .
- If cancellation within 04-07 working days : You will be refunded 10% of the total value of the tour .
- If cancellation is within 48 hours of departure into account : You will not be refunded tour .
- Cancellation period is calculated for working days , excluding 7th , Sunday and on Holidays .
- Due to the complex nature of the visa cancellation should the above conditions do not apply to tour Europe , Australia , America , Russia , Hong Kong , Japan , Korea , Taiwan .
 

• HOTEL FOR DOMESTIC TRAVEL :
 

Holidays :
- You want to switch to another program soon to report 10 days prior to departure . After 10 days 10 % penalty on travel fares and apply only switch routes inbound tourism .
- In case of cancellation travel immediately after signing up to 7 days before departure , you will be fined 30 % on travel fares .
- In case of cancellation travel within 7-5 days prior to departure , you will be fined 50 % on travel fares .
- In case of cancellation travel within 5-3 days prior to departure , you will be fined 80 % on travel fares .
- You are free to cancel the trip within 2 days prior to departure , or cancellation without prior notice to depart after delays to cancel the tours , you will be fined 100 % of the travel fare .
- In case of cancellation penalties trip ticket service - trains must comply with the conditions of the cancellation penalty transporting this unit .
 

DAY :
- You want to switch to another program to early warning 7 days before departure . After 7 days a 10% penalty on travel fares and apply only switch routes inbound tourism .
- In case of cancellation travel immediately after signing up to 4 days prior to departure , you will be fined 20 % on travel fares .
- In case of cancellation travel within 4-2 days prior to departure , you will be fined 50 % on travel fares .
- In case of cancellation within 2 days of travel before departure , you will be fined 80 % on travel fares .
- You are free to cancel the tour without prior notice or arrive late after departure to cancel the tours , you will be fined 100 % of the travel fare .
- In case of cancellation penalties trip ticket service - trains must comply with the conditions of the cancellation penalty transporting this unit .
 
 

3 . For customers who register on - site VIETMOON TRAVEL.COM
Customer cancels tour tickets in time on weekdays and public holidays in accordance with the above provisions , in case of online payment , if the customer canceled travel tickets will bear all bank charges for payments Tickets travel .
The refunds will be made ​​right after Vietmoontravel advising bank money into the account of Vietmoontravel
 

4 . In case of force majeure :
If the travel program is canceled or changed by either party for whatever reason of force majeure ( fire, weather , accidents , natural disasters , war ... ) , the two parties will not under any definition reimbursement for the loss has occurred and does not bear any legal responsibility . However, each party is responsible for up to try to help the injured party to mitigate the damage caused by reason of force majeure .
 

IV . PRICE FOR CHILDREN

For international tour :
- Children under 2 years of age : 20 % of tour price and sharing a bed with an adult.
- Children from 2-11 years: 75 % of tour price and sharing a bed with an adult.
- Children 12 years of age or older as an adult tour price .

For tour Local:
- Children under 5 years : Being free ticket services ( eating , sleeping with parents ) . Two adults are included 1 child under 5 years old , you have to buy the second half of the ticket .
- Children from 5-11 years: 50 % Buy tickets services ( private dining , sleeping with parents ) . Two adults are included 1 children 5-11 years old , the second you have to buy 1 single bed capacity .
- Children aged 11 years and older : Buy one adult ticket .
- Flights , trains , public transport : Buy tickets accordance with the transport of this unit .
 

V. SPECIAL REQUIREMENTS OF THE TOUR!
The special requirements of customers must be warned Vietmoontravel at the time of registration . Vietmoontravel will try to meet these requirements in their abilities , but will not be responsible for any refusal to provide services from carriers , hotels , restaurants and service providers other independent .
 

VI . HOTEL
The concept of the hotel .
· 2 Double beds ( Twin )
· Room with 1 double bed ( room DBL )
· Room with 1 bed ( room SGL )
The hotel is provided on the basis of the rooms have a double bed ( DBL ) or two single beds ( TWN ) , depending on the structure of the hotel room .
Hotels that Vietmoontravel placed for sightseeing program standards that corresponds to the committed services of the services include customer registration when traveling. If necessary change the reason alternative hotel would be equivalent to the standard of the hotel was originally registered customers and visitors will be advised before departure .
These special requirements you need more advance notice for Vietmoontravel will be met depending on the capabilities provided by the hotel and the customer must pay an additional fee ( if any ) for this requirement
Vietmoontravel have the right not meet these requirements if the hotel refuses to provide the service .
Check in at the hotel is after 13:30 and check out before 11:30 the next day .
 

VII . TRANSPORTATION
Means of transport depending on each tour program .
With the ride : Car air conditioning ( 5 , 8 , 16 , 29 , 35 , 45 seats ) will be Vietmoontravel arranged depending on the number of visitors each group , served during the tour .
 

With this program, go by train - plane - Hydrofoil ( public transportation ) : Vietmoontravel reserves the right to change the departure time to suit the requirements of the provider . The changes will be Vietmoontravel notice to customers if time permits .
Vietmoontravel not responsible for reimbursement and liability for damage caused by physical and mental delays departure of the public transport or delay caused by the passenger at the time Vietmoontravel only perform acts help to reduce damage to the passenger .
 

VIII . BAGGAGE
Lightweight luggage , Vietmoontravel is not responsible for lost or damaged baggage or any of the things you do during your trip , you are free to preserve their luggage . If the client is lost or misplaced luggage , the passenger Vietmoontravel will contact and report to the relevant departments tracing baggage is lost or misplaced . The compensation for lost luggage or lost to follow regulations of the service providers or the insurance company ( if any) .
 

IX . TRAVEL INSURANCE
Price travel services including package was insured with the highest compensation program 10.000.000d/khach for domestic travel and $ 10,000 / bnuoc traveling outside . The compensation ( if any) will be covered by the units comply with regulations - insurance rules for traveling .
 
 

X. INFORMATION ON RECEPTION TOUR PROGRAM
Customers can directly or through representatives travel to register and pay at the ticket office , a branch of the company Vietmoontravel
Vietmoontravel only responsible for providing trip information to customers directly or to register for the representative . Vietmoontravel not bear any responsibility in case the representative did not provide or provided incorrect information to the customer 's trip .
 

XI . RESPONSIBILITIES AND OTHER COMMITMENTS
1 . About the company Vietmoontravel :
- Ensure complete all such services in accordance with the program .
- Popular full information - travel regulations before departure .
- Organize group meetings before the trip.
 

2 . On the client side :
- Make sure the registration information is correct , when changes to information directly related to Vietmoontravel updated . Vietmoontravel not responsible for customer cases providing inaccurate information ( providing voluntary information ) .
- Need to carry full identification when traveling as ID card , Passport , Birth Certificate (for children ) . Particularly for overseas Vietnamese visitors using Passport or Green Card , bring the full re-entry Visa and Vietnam Paper .
- In case the client tutorial children under 18 years old (not the intestines ) to go along in the program , must bring parental Attorney , certified by the local authorities ( this is a prerequisite ) .
- Full payment due date.
- During the travel, the customer must comply with the program , not arbitrarily separated group . If there are changes required to notify the instructor or representative of Vietmoontravel .

3 . Vietmoontravel reserves the right to change the itinerary or cancel the trip at any time that Vietmoontravel necessary for the convenience or safety of the customer .

4 . During the implementation process , if there is a dispute will be resolved on the basis of negotiations between the two sides . If the negotiations do not achieve results , the case will be brought to court in accordance with the provisions of the current law . All costs shall be borne by the losing party .

Thank listen attentively and follow-up from you !
Legal representation of Vietmoontravel
Director of the Center
Hoang Thi Lan Huong